Support Centre:

Tracking order/Shipping / Delivery:

I have placed my order. What next? Sit back and relax. Once your order is confirmed, we will let you know your order ID and tracking details via E-mail.

How can I check the status of my order? Tracking details will be sent to you via email with the link where you can simply track your order online. In case you need specific information about the shipment movement then you can call Us.

What is the estimated delivery time? Generally, the estimated delivery time is mentioned on every page. The estimated delivery time is mentioned in business days which exclude Sundays and holidays. However, in rare cases, the actual delivery time may vary from the mentioned delivery time due to a number of factors such as:

• Availability of the product with us
• Your location
• Or some unforeseen circumstances  

In any such cases, we take the responsibility of keeping you informed about the expected delivery time via E-mail.

Why I have not received my products yet? Your order may be delayed due to unforeseen circumstances. These unforeseen circumstances may include bad weather, some natural disaster or political interludes. In any such case, we will inform you about the status of your product via E-mail/SMS along with the expected delivery date. Keep checking your mailbox or message inbox for any update.

Do I need to pay delivery charges? Yes, as we believe in providing high class customer service and It is applied on the basis of shipment weight & delivery location as per industry standards. We have consolidated the shipping charges to minimize customer expenditure on basic services. 

Are there any hidden charges on items sold by sanzpet.com? There are absolutely NO hidden charges when you shop with sanzpet.com. The price which you see at the product page is exactly the amount which you are going to pay.

Which courier partner will deliver my order? Can I choose a preferred delivery partner myself for my order? We have tied up with some of the most renowned and dependable logistic companies for smooth and quick delivery of your product. After dispatching your order, we will inform you about the details of product and delivery partner via E-mail.

And, we don’t facilitate our customers with the option of choosing delivery partner themselves. However, we will let you know if any such service is launched in the future.  

What to do if I found that my package is tempered or opened upon delivery? At sanzpet.com, we are committed to provide you a wonderful shopping experience. However, there may be some problems with the delivery of the product. Following cases may be there:

• If the parcel is opened.
• If the product is damaged or tempered.
• If the product has been expired.

In case, the parcel is opened, please do not accept it and report the concern to the customer support at sanzpet.com immediately via E-mail or call.

If you found that the product was tempered or damaged after opening the package. You have to do the following:

• Report the concern to the customer support at sanzpet.com with 24 hours of receiving the product.
• Click the images of the tempered/damaged product, and send it to sanzpet.com. Images must be in .jpeg format only.
• We will immediately get back to you and your problem will be resolved appropriately within 4-12 working days. (or within the minimum possible time period) (or at the earliest)

In case the product has been expired:

•  Report the concern to the customer support at sanzpet.com with 24 hours of receiving the product.
• The product must be unused and unopened.
• We will immediately get back to you and your problem will be resolved appropriately within 4-12 working days. (or within the minimum possible time period) (or at the earliest)

How can I find out if sanzpet.com delivers to my location or not? Currently, we are delivering to approximately 25000 pin codes all over India. We always try to maximize our reach to the remotest of areas so that we can serve our customers in a more efficient manner. However, if you are unsure of whether a particular product can be delivered to your location or not, you can confirm it by calling to our customer support which is available 9 AM to 6 PM on all week days.         

What if I was not available at the time when delivery boy attempted delivery at my door-step. Can I get my product now? Usually, courier companies associated with us make more than one delivery attempt. If the customer is not available in the first delivery attempt, he or she may receive it second time. If still you are not able to receive the delivery, your order will be on hold. You can get in touch with us by call or E-mail for a remedy in any such case.

Do you ship internationally? Unfortunately, we do not ship products internationally at this point of time.