Support Centre

How can place a cancellation request on sanzpet.com?
Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you can’t make a request for cancellation. If you wish to cancel your order, you can simply call our customer support and ask them to cancellation by providing the required details.

Once we receive cancellation request, we will refund any prepaid amount according to our Refund Policy.

My order was cancelled by Sanzpet.com. Why?
We deeply regret the inconvenience caused due the cancellation of order. The following reasons may be after the cancellation of your product:

• The product was not available with us.
• There was inaccuracy in pricing.
• Credit/Debit card information provided by you was not enough or was not accurate.

We will inform you about the cancellation of the order via E-mail if your order has been cancelled. Our team will contact you for additional information if the order is cancelled due to inaccurate or less information from your side.

After cancelling an order, I have made my mind to retain the product. What to do now?
You can call our customer support to cancel your request for cancellation. If the replacement has been dispatched, you can reject the replaced item when our delivery boy attempts to deliver the item.

After cancelling an order, when will the refunding will be initiated?
Once the order is cancelled, the refund process will be initiated with in 5-7 working days.